Grady Hospital innovation spotlight: Patient Navigation 2.0 🏥

Challenge: 40% no-show rate for cardiology follow-ups among uninsured patients.

Our solution: Redesigned patient navigation with:

• Bilingual navigators (30% of patients Spanish-speaking)
• Transportation coordination
• Insurance/financial assistance help
• Text appointment reminders
• Peer support groups

Results after 12 months:

• No-show rate: 40% → 18%
• Medication adherence: 55% → 78%
• Emergency dept revisits: -35%
• Patient satisfaction: 6.2 → 8.9/10

Key insight: Navigation isn't just logistics - it's relationship building and cultural bridge-building.

Next: Expanding to diabetes care and partnering with community health centers.

Implementation details in comments - happy to share our toolkit!

#patientnavigation #cardiology #healthsystems #implementation