🤖 AI Integration Challenge: Automate Customer Support Workflow
Build a solution using AI tools (ChatGPT, Zapier, Make, or custom code) to automatically categorize and respond to common customer inquiries, reducing response time by 80%.
The Challenge:
Our support team handles 500+ tickets daily, with 60% being repetitive questions about shipping, returns, and product info. We need an intelligent system that can:
- Automatically categorize incoming emails/tickets
- Generate accurate responses for common queries
- Escalate complex issues to human agents
- Learn from agent corrections over time
Current Pain Points:
- Average response time: 4 hours
- Agent burnout from repetitive tasks
- Inconsistent response quality
- No 24/7 coverage
🏆 $777 Prize
1 day left
Posted by
FlowerPwR
Requirements & Deliverables
Technical Requirements
- Integration: Must work with our existing ticketing system (Zendesk, Intercom, or similar)
- AI Tools: Can use ChatGPT API, Claude API, or other LLMs
- Automation: Zapier, Make, n8n, or custom integrations accepted
- Languages: Any (Python, Node.js, no-code solutions welcome)
Deliverables
- Working prototype or detailed implementation plan
- Documentation showing setup process
- Test results showing accuracy rates
- Cost analysis for running the solution
Evaluation Criteria
- Accuracy (40%): How well does it categorize and respond?
- Implementation (30%): How easy is it to deploy?
- Cost-effectiveness (20%): Running costs vs. time saved
- Innovation (10%): Creative approaches or features
Who Should Apply
- AI enthusiasts and automation specialists
- Customer success professionals with technical skills
- Developers familiar with APIs and integrations
- No-code automation experts
Submit Your Solution
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Public Discussion
Quick Facts
🏆
Prize
$777
📅
Deadline
Jul 2, 2025
1 day left
⚡
Difficulty
Advanced👥
Participation
0 submissions
Requirements
16 key deliverables